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7.8 (90409 Avaliações)Deixe uma avaliação

Motorista
8.3
Asseio
8.2
Valor para o dinheiro
7.6
Viagem confortável
8.1

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Horrible experience, don't use it if you don't want to freeze to death
3.13
por Anonymous | 17 dezembro
-
Motorista2.5Asseio5Valor para o dinheiro2.5Viagem confortável2.5

the bus was on time. almost
The temperature inside the bus was 7-8 degrees celsius in December(!) (I have photos from the cabin stating it is 7 degrees with timestamp and destination), an absolute nightmare for sitting more than 6 hours even in all on winter clothes. The bus has no water in the restroom and no tea. Asking the driver about what on earth is happening does not help other than watching him stating this is how it goes, deal with it. Luxexpress support replied after 6 days and did nothing, just stated this was outside temperature (it snows all the way around there, this is a stupid joke). No refund provided. Vilnius Coach Station - Tallinn Coach Station Monday, 11.12.2023 22:30
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Revisão verificada
3089536606
2.5
por Anonymous | 05 setembro
-
Motorista2.5Asseio2.5Valor para o dinheiro2.5Viagem confortável2.5

Nic
bohužel musím napsat stížnost na společnost Flixbus, se kterou jsem cestovala z Rigy do Vilniusu a zpět. 3 hodiny zpoždění autobusu.. když autobus přijel na zastávku, nebyl to Flixbus, ale nějaký náhradní o kterém se nikde nic nepsalo. Zaplatili jsme si jízdenku Flixbusem, se kterým jsme nejeli! Autobus zapáchal, nefungovala toaleta, nebylo moc místa na nohy, cestující se nechovali slušně (pláč dětí, hlasité písně). Společnost Flixbus nám zamítla vrácení peněz za cestu. Touto společnosti už nikdy nepojedu nebyla to první špatná zkušenost.
Revisão verificada
3089536606
2.5
por Anonymous | 05 setembro
-
Motorista2.5Asseio2.5Valor para o dinheiro2.5Viagem confortável2.5

Nic
bohužel musím napsat stížnost na společnost Flixbus, se kterou jsem cestovala z Rigy do Vilniusu a zpět. 3 hodiny zpoždění autobusu.. když autobus přijel na zastávku, nebyl to Flixbus, ale nějaký náhradní o kterém se nikde nic nepsalo. Zaplatili jsme si jízdenku Flixbusem, se kterým jsme nejeli! Autobus zapáchal, nefungovala toaleta, nebylo moc místa na nohy, cestující se nechovali slušně (pláč dětí, hlasité písně). Společnost Flixbus nám zamítla vrácení peněz za cestu. Touto společnosti už nikdy nepojedu nebyla to první špatná zkušenost.
Revisão verificada
Excellent, but…
9.38
por Palina | 17 julho
-
Motorista7.5Asseio10Valor para o dinheiro10Viagem confortável10

LuxExpress has been my go-to choice for bus travel, and overall, I've had a positive experience with the company. Here are the things I appreciate about LuxExpress: 1. Punctuality: One of the standout qualities of LuxExpress is their commitment to timeliness. The buses consistently arrive on time, if not a few minutes early, which is crucial for frequent travelers like myself. Knowing that I can rely on their punctuality gives me peace of mind when planning my trips. 2. Comfortable amenities: LuxExpress buses offer a range of amenities to enhance the travel experience. The seats are generally comfortable, providing adequate support during long journeys. The presence of screens with a variety of entertainment options, including films, series, music, and games, adds a touch of entertainment to the trip. The availability of a toilet onboard is convenient, and the complimentary WiFi ensures that passengers can stay connected throughout the journey. I especially appreciate the inclusion of a free coffee machine, offering a selection of beverages like tea, coffee, and even hot chocolate. 3. Acceptable driver behaviour: For the most part, the drivers I encountered during my travels with LuxExpress were professional and reasonably polite. They ensured a smooth and safe ride, and while their interactions varied, I found them to be generally courteous and helpful.
While my experiences with LuxExpress have been largely positive, there are a few aspects that could be improved: Inconsistent politeness of drivers: While most drivers were courteous, there were instances where I encountered drivers who lacked sufficient politeness. Additionally, assuming everyone speaks Russian without considering individual preferences can be inappropriate and insensitive. It's important for drivers to be respectful and considerate of the diverse backgrounds and sensitivities of their passengers, especially in times of Russian war in Ukraine. Lost belongings protocol: LuxExpress's handling of lost belongings can be frustrating. If you happen to forget your belongings on the bus, it can be challenging to retrieve them even if you remember where you left them. The company responsible for lost belongings, Cargobus, often seems indifferent to the situation, and LuxExpress does not provide clear and helpful information in such cases. Instead, they ask you to wait without offering much assistance. After a month, if the belongings are found, they are handed over to the police, making it difficult for passengers to recover their lost items. Additionally, the fee of €5 per item charged by Cargobus for returning found belongings seems excessive and unnecessary. Support line issues: The support line provided by LuxExpress can be frustratingly unresponsive. Whenever I've attempted to contact them, I've encountered long wait times and busy lines. Even when requesting a callback, the response time has been delayed, often taking hours before I receive a call. Improving their support system to handle customer queries more efficiently would greatly enhance the overall experience.
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Revisão verificada
Avoid at all costs.
2.5
por Christopher | 20 janeiro
-
Motorista2.5Asseio2.5Valor para o dinheiro2.5Viagem confortável2.5Pontualidade5Arrumação2.5Passeio Confortável2.5

At least the bus departed on time without me.
Terrible customer service. No respect, no help, no explanations and a poor understanding of customer service.. Extremely rude and verbally abusive drivers happy to leave customers stranded. If you have other options of travel, don't even think about this company and chose anything else but Lux Express
Revisão verificada
2.5
por Olga | 05 outubro
-
Motorista2.5Asseio2.5Valor para o dinheiro2.5Viagem confortável2.5

We was at thr bus stop in Rigas airpot. There were a lot of people with luggage at the bus stop besides us. Driver also has lists of passengers who have bought a ticket for this route. Driver stopped 3-4 meters befor bus stop without starting the passengers. He didn't get off the bus, didn't open the luggage door. Then he left bus stop at the appointed time. We ran for this bus, run and knocked the dors. Your driver saw us in the mirrors and left.. Ttis situation is tarrible. Your service left two people at the airport! Do you want ask how we went to Vilnius? While there is only one bus per day from Riga's airport to Vilnius? We had to come to Vilnius in the evening of 22th September on this bus. I demand my money back! I don't ask more. This is terreble.

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