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The booking process was easy and it was great that I could do it online before leaving on my trip, as I didn't fancy trying to navigate buying tickets at the bus station in Banja Luka. The bus left right on time and the journey was pretty smooth, with the driver, despite not speaking English, taking the numbers from our tickets without any problem and stowing our luggage for us. It was a relatively long trip (about 5 hours, in a pretty small bus), but it was comfortable and got us to Zagreb in plenty of time to get to the airport. It was a hot late summer day when we travelled but the bus had air conditioning and I was neither too hot nor too cold, so no complaints there....The transport was a minibus rather than a coach, which I hadn't expected but wasn't a particular problem as there was space for our suitcase in a luggage compartment attached to the rear. The driver didn't speak English but to be fair I hadn't expected him to, and he drove safely and comfortably. There were seatbelts on the bus but they didn't seem to function, at least not in the two different seats I tried, although I gather the law is a little looser in that regard in Bosnia.